Head of Digital Channels & Ai Solutions
BRITISH GAS
Darren has 23+ years within digital working with clients such as Vodafone, British Gas, Eurostar, NHS, DHL and Dept for Education. He is an award-winning leader in the digital field and has simultaneously maximized commercial growth, reduced costs, and increased customer satisfaction by bringing innovative, consumer-centric digital products to the market. Darren is currently leading the British Gas initiative to provide automated transactions and conversations via Ai and machine learning. He is responsible for the ownership of the company's strategy for live chat, social media, WhatsApp and Apple Business Chat and the product roadmap for the companies Ai solutions to enable efficient account management to millions of Energy and Home Services consumers.
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